Support Center

Each video generation costs 10 credits. This includes processing your image with AI technology to create a high-quality animated video based on your prompt.

AnimateShots supports JPG, PNG, and WEBP image formats. For best results, we recommend using high-resolution images (at least 512x512 pixels) with clear subjects.

Video generation typically takes 2-3 minutes depending on the complexity of your prompt and current server load. You'll receive a notification when your video is ready.

Yes! You can adjust frame count (81-121 frames), frame rate (5-30 fps), resolution (480p or 720p), and provide detailed prompts to control the animation style and motion.

If a generation fails due to technical issues, your credits will be automatically refunded to your account. You can then try generating again with the same or modified settings.

Once your video is generated, you can download it directly from the playground or access all your videos from your profile page. Videos are provided in MP4 format.

Yes, we prohibit generating content that is illegal, harmful, violates copyright, or infringes on privacy/publicity rights. Please ensure you have rights to any images you upload.

Credits are generally non-refundable once purchased, except where required by law. However, we may consider refunds on a case-by-case basis for technical issues or exceptional circumstances.

No, your credits do not expire. Once purchased, they remain in your account until you use them to generate videos.

Yes, you receive a perpetual license to use videos generated from your own images for commercial purposes, subject to our Terms of Service and provided you have rights to the original images.